1Contact us
Email playtoniqgames@gmail.com. We reply within 3 working days.
Tell us your device, your app version (Settings › About) and your display name. It saves a round trip.
2A purchase did not arrive
Open Settings › Purchases and tap Restore purchases. That brings back subscriptions and one-time purchases such as Remove Ads. Consumables like hint packs are used as you spend them and cannot be restored.
If it still has not arrived, email playtoniqgames@gmail.com with the store receipt and we will look it up.
3Cancel a subscription or ask for a refund
Subscriptions are managed by the store you bought from. On iOS: Settings › your name › Subscriptions. On Android: Play Store › Payments and subscriptions. Cancel at least 24 hours before the period ends to avoid the next charge.
Refunds are issued by Apple (reportaproblem.apple.com) and Google (play.google.com). We cannot issue one on their behalf.
4Lost progress
Guest progress is stored on the device only. Signing in with the same Apple, Google or email account restores anything that was already backed up.
If you signed in and progress is still missing, email playtoniqgames@gmail.com with the account you used and roughly when you last played.
5Privacy and account deletion
Delete your account under Settings › Account › Delete my account. Your data is erased within 30 days.
To request a copy of your data, or to exercise any other privacy right, email playtoniqgames@gmail.com. Full details are in the Privacy Policy at https://acrossthepond.app/privacy.
6Report a bug or a wrong answer
Send the question, what you expected and what happened to playtoniqgames@gmail.com. Language is contested and regional — if we got one wrong, we want to know.